Hey everybody, how's it going? Hope
you're having a lovely day. Welcome to
today's episode of How I'm getting
[ __ ] I'm your host, Louis Rossman.
But I'm going to do something about it.
I'm going to sue Samsung. I had a
Samsung 990 Pro 4 TBTE drive that died.
This drive was used with a heat sink.
This drive was used with not one but two
80 millimeter fans above it that are
3000 RPM that are loud as hell, making
sure that this drive stays cool all the
time. I have two of them. They're in
RAID runway. Now, because they're in a
RAID one array, if I use one without the
other, it'll work. But if that other
drive dies, I'm screwed. The way that I
knew that I was going to have a horrible
experience is when I went to try and buy
another one. So, this is a drive that I
bought for 300 plus tax. You can
probably see where I'm going with this
back a year ago. And then I look online
and to buy that same $300, $320 drive is
now $950 thanks to the AI bubble
[ __ ] that we have going on right
now.
I knew at that moment that even though I
bought this drive less than two years
ago, even though I'm still in warranty,
even though this is the Pro version, not
the EVO version, something just told me
that I'm not getting a replacement from
Samsung. So, let's go over how this went
and I'm going to share everything with
you. So, I sent in my inquiry and I got
this back. This was actually promising.
Thank you for choosing Samsung. We have
received your inquiry. A team member
will address your request as soon as
possible. Good morning, Louis. Thank you
for reaching out to Samsung support. I
want to first commend you in the
incredibly precise and technical details
provided. Your diagnosis is absolutely
correct. When a drive remains enumerated
by the operating system but completely
fails to respond to NVME amid commands
or pass telemetry to smart ctl, it
indicates a fatal controller or firmware
level lockup. The drive is permanently
failed and requires a warranty
replacement. However, I must inform you
that you've reached the Samsung Canada
businessto business support desk. The
receipt provided indicates this is a 990
Pro that was purchased at Best Buy in
South Austin, Texas. Samsung warranties
are strictly regional and our Canadian
service systems do not have jurisdiction
with issuas. They told me how to do it.
I have no idea how this happened from me
emailing this. I I was honestly just
kind of flailing trying to find out what
email address I'm supposed to use to
file an RMA on a Samsung drive. They
don't make it very obvious in the site,
but whatever. They told me where to
email and I sent an email to that place
and they said, "Thank you for contacting
Samsung Memory Support." They asked me
for my phone number, drive, model,
serial number, reason for repair, what I
did to troubleshoot it, and so on and so
forth. And I had responded to them with
all this information around 10 minutes
later. So, they asked me this 12:25 p.m.
on May 22nd, and I responded to them on
12:34 on May 22nd. I provided every
piece of information. The only thing I
did not provide was the picture of the
drive because the drive was still in the
machine at the time, and I didn't have
the time to be able to take it out yet
so that I could take pictures of it and
everything else. Now, they had asked me
if I can provide a picture of the unit
later in the day. And again, I had said,
"I am going to give you a picture when I
get home from work." And the next day
they said that they have closed my
ticket because it's been over 24 hours
without a response. Now keep this is a
very small detail here, but it just
demonstrates how thirsty they are to
actually close the tickets before even a
day has gone by. I had sent them my
message at 12:34 p.m. And then the next
day at 12:02 p.m., not 24 hours, they
have already automatically closed the
ticket, hoping that I forgotten about it
before I even sent the picture. Anyway,
I send them the picture, the receipts,
and everything else. I get the ticket
reopens and after that they say they
received my comments. They are going to
send me a notice on how to return the
drive. My service request has been
processed. They sent me a label to send
them back to the device. They then tell
me that they received the device. After
receiving the device, I eventually get
this. This is a repair statement that
says that they have worked on the drive.
The job summary says test pass. And when
I scroll down, it says that they've
informed me that the drive was verified
as good. So, they said that my drive
worked. They're not replacing my drive.
Now, I emailed them within minutes of
getting this. They emailed me 2:24 p.m.
on June 3rd. I emailed back 2:27 on June
3rd. I responded to them within 3
minutes saying the following. When you
say the return drive was verified as
good, are you saying that you are
sending me the one that is verified as
good or that you are sending me the dead
drive I sent you back to me as is? I
sent you detailed error logs of it not
working and it consistently dropping out
of raid arrays. That drive was not good.
I did not get anything back from them. I
did not hear back. I never got a
response to that email. I got a tracking
number sending the drive back to me,
which I find to be somewhat passive
aggressive. So, I've sent you a drive
that's dead. You're telling me that the
drive I sent you is dead is working. And
when I tell you, hey, what the [ __ ] Are
you just sending me back the same drive
that I sent you that's dead, saying that
it's good? Instead of responding with
something, they send me back a [ __ ]
tracking number. Two days later, I get
to drive back and this is how it works.
>> Oh, wa.
>> Did you see
>> 44 megabytes per second right speed? I
saw that spike.
>> We hit the spike red spot. Yeah,
>> this is right speed. Now, before we get
to read speed, 158 megab Oh, 55
megabytes a second. Samsung said this
drive is fine.
You [ __ ] scam artists.
>> Maybe I'm just being too picky.
>> I should be okay with my SSD that writes
slower than a MacBook hard drive from
2012.
>> Oh my god. 68 megabytes a second.
>> This drive is barely even warm to the
touch.
20. That just went down to 20.
>> So, uh, for data recoveries from those
drives, I have special tool. Let me show
it to you.
>> I used that yesterday, by the way. This
is my freezer. I have this freeze it.
>> This is a freezer.
>> It's like a giant. This looks like a
dual Zeon CPU heat sink.
>> Exactly.
>> What What do the spikes mean? It means
uh the speed the writing speed the
drops.
>> Oh yeah. 68 megabytes a second. I saw
that.
>> Now for those of you who are wondering,
oh maybe your computer you plug it into
isn't working. That is a PC3000 Express
portable edition. That thing costs like
[ __ ] 10 or $20,000. We use this to
recover hundreds of drives on a regular
basis. We have a data recovery lab. That
is what we do. This is all we do day in
day out. Recover data from dead hard
drives, dead SSDs, micro SD cards that
have been cracked into pieces. This is
our profession. This is the business
that I run. This is what I do. How
[ __ ] stupid do you think I am? Like,
oh, there must be some confusion. This
drive is working. The person that I sit
next to at work takes SD cards and
scrapes the individual [ __ ] traces
off and puts them into a spider assembly
when the police need the data recovered
off of it for a case. You think I'm not
going to notice that you sent me back a
[ __ ] [ __ ] drive? It's insulting.
I take it home and the [ __ ] thing
completely dies. It doesn't even want to
stay in a radar anymore. So, I send them
back this message. You sent me a
tracking number before you answered my
question. You shipped the drive back,
told me it was fine, and you were done.
But it is not fine. I plugged it back
in, and it writes at 40 to 60 megabytes
per second, and then it dies. This is a
4 TBTE 990 Pro. A working one does not
do that. It fell out of my radar rays
for a month before I sent it to you,
which is why I sent it to you with the
logs of what's going on. Whatever test
you ran, it did not catch a fault that
takes about 90 seconds to reproduce in a
desk. So, we're clear on the facts. I
bought this drive new from Best Buy, a
genuine retail vendor, for roughly $330.
It failed with an under 18 months inside
its warranty period. I returned it under
warranty. You declared a good and
shipped it back without explaining how
you reached that conclusion. The same
model now retails for roughly $950. I am
aware of what that does to your
incentive to honor this warranty. I
expect you are aware of it, too. I am
not interested in a second round of the
same answer. I want a new or equivalent
working 4 TB 9990 Pro replacement within
60 days of the date of this letter. If I
do not get one of those, I will file
suit in the Justice Court of Travis
County, Texas, where I live, and I will
document the entire process publicly.
This is your statutory notice, so there
is no confusion later about whether you
got one. The implied warrant of
merchantability, Texas and business
commerce code section 2.314. A 4 terbte
SSD that drops out of arrays and
collapses to 40 to 60 megabytes in under
18 months is not fit for the ordinary
purposes for which such goods are used.
It was not merchant. Texas Deceptive
Trade Practices Consumer Protection Act,
Texas Business and Commerce Code section
17.41. This is a bunch of legal mumbo
jumbo which I will use in my lawsuit.
What I said at the bottom, I run a
repair shop. People come back to us
three months, six months, sometimes a
year past warranty and we still help
them because that is what it means to
stand behind what you sell. You are a
multinational with a balance sheet
larger than some countries. The drive is
in warranty and you sent it back broken
with a tracking number instead of an
answer. I will spend more time and money
getting this resolved than the drive is
worth. That is the point. If you did
this to me on a $330 part because the
replacement now cost you $950, you are
likely doing it to other people who do
not have the time to paper trail or the
willingness to stand in a courtroom over
it. I do. You have 60 days. Their
response, which is some gaslighting
[ __ ] Hello, Lewis. We apologize for
the inconvenience and confusion you may
have experienced so far. What the [ __ ]
you mean confusion? I plug that into a
PC3000 that we use for data recovery
every single [ __ ] day and it gets 40
to 60 megabytes a second. Is that
normal? Am I [ __ ] confused that one
of the best data recovery computers that
you could plug any SSD to on Earth is
telling me that I'm getting 40 to 60
megabytes a second on a device that then
dies. I'm not [ __ ] confused. The SSD
we sent out to you was last week on June
3rd, 2026. We made an outbound call
around 100 p p.m. Eastern Standard Time
to provide updates and review the
results of your repair ticket. [ __ ]
We did not receive a reply or call back.
[ __ ] I responded to you within
three [ __ ] minutes of you sending me
that email. Due to this, the SSD was
sent automatically back to you. Based on
the testing done at the service center,
the SSD passed all normal testing.
[ __ ] That thing gets 40 to 60
megabytes in a [ __ ] PC300. We were
able to reset the controller and reflash
the firmware on the product. We were
also able to complete our stress test
which would typically replicate normal
read and write operations for a standard
consumer environment. Standard consumer
environment of what? A 2 and a half inch
ID drive from 1994 to 60 megabytes a
second on something that can't even stay
in a [ __ ] RAID one array. You
now if you've tested the SSD after our
reset and reflash process and issues
continue, we can reopen your warranty
ticket as the product is still in
warranty. However, as you may be aware
at this time, there is a very big
shortage of memory products across the
market. Due to this issue, the warranty
service center does not currently have
your model of SSD in stock for
replacement or a comparable model for an
upgrade. This means that if the SSD is
sent back for follow-up service, a
refund will be started acknowledging
what is above.
You don't have it in stock, huh? You
don't have this online on Amazon right
now on the Samsung [ __ ] store for
$949 [ __ ] dollars. Damn near triple
what I paid for it when I purchased it.
You know exactly what the [ __ ] you're
doing. Now, please, I'm going to ask you
to do me a favor. As a fellow autist
myself, as somebody who could literally
see the score that I get on the test,
don't give me the um actually they're
two separate warehouses. I know they
have separate warehouses. Fulfillment by
Amazon and fulfillment to this company
in a warranty center. That's not the
point. The point is that somebody at the
company, whether it's the board or the
CEO or the marketing person, whoever
deals with all these [ __ ] AI data
centers, has to choose their allotment.
We are going to put zero of these drives
for warranty for pre-existing customers
and all of them into the Sam Altman
Dario data center pile. People that want
to pay the new price. That is a decision
that humans have to make. Hey boss, it
looks like we have no SSDs left for
warranty customers. Yeah, but Sam Alman
and everybody else wants to pay more for
them, so we're going to sell to them.
That seems pretty wrong. Yeah, you're
right. Okay, here you go. Give this SSD
to the person that needs it under
warranty. That's what you do if you're a
moral [ __ ] company. I don't give two
shits of a [ __ ] how many different
warehouses you have. I don't care what
your internal logistics are. That's not
my concern. That's not my business. I'm
a customer that purchased a product from
you and you have a warranty. It doesn't
seem like you want to fulfill that
warranty. And your internal [ __ ]
logistics and your CEO and your board
that want to make more money selling
this [ __ ] to AI data centers is a you
problem, not a me. Now, if they had
simply said, "Listen, man. Times are
tough. I'm sorry. You're just not going
to be able to get a refund." That's one
thing. Telling me you don't have the
drive in stock when it's right [ __ ]
there. Visit the Samsung store. How many
of these could I buy right now? I could
buy one. I could buy two. [ __ ] If I log
into a business account, how many of
these can I buy? Four.
Five.
10.
You don't have any in stock. It's funny.
You have them in stock for $949,
[ __ ] Now, I get it. You want to sell
them to Sam Alman. You want to make $949
selling it to Sam Alman instead of
making $300 to $300 selling it to me.
Here's the problem. [ __ ] you. you
decided to sell it to me for $330, which
means that you don't have to warranty
it. I don't get to tell people, "Hey,
I'm sorry that you bought this thing for
me, but there's other people that want
it more than you that have more money,
so I'm not going to help you when you
need warranty." [ __ ] you. We don't have
them in stock. The [ __ ] you don't you
have them in stock when somebody wants
to pay $940 for it. I could buy 20 of
these right now on Amazon. And this is
the thing that pisses me off about this.
It's not that you don't have them, it's
you don't have them for me. You have
them for Sam Alman. You have them for
[ __ ] Daario. You have them for every
other AI [ __ ] but you don't have them
for the actual consumers that built your
[ __ ] company. You have them in stock.
You just don't have them in stock when
you actually owe a warranty obligation.
There are people that come back to my
store. We have a 3 month to 12 month
warranty on repairs. There are people
that show up sometimes two, three years
in with a blown backlight fuse. It's
like, fine, [ __ ] it. Here you go. Even
when it's a screen, there are times that
we have replaced the screen that at the
time cost us $130 that will then cost us
$350 or $400 a year and a half later.
The customer is not even in warranty
anymore. I'm like, "Yeah, fine. [ __ ] it.
I'll just give you another one."
And here's the thing that pisses me off
about this. They're the source of this.
When they say there's a shortage of
this, this is not like Corsair is
reselling RAM that's made by Samsung or
He
is the source. They make the nans. They
make the chips that go on this. The
shortage that is occurring right now is
because Samsung is making an active
choice that they want to sell more of
this [ __ ] to data centers than they do
to normal customers. Here's the one
problem. I am required, at least to my
knowledge, to wait 60 days after giving
you notice to file a suit. I will be
filing a suit 60 days from today. This
is not about whether I win or lose. This
is not about whether I get a new SSD.
This is about ensuring that doing the
wrong thing costs more than doing the
right thing. If Samsung has to pay a
lawyer to respond to the suit, lawyers
can cost anywhere from $400 to $1,200 an
hour. And on average, the type of lawyer
that Samsung is going to respond to meet
me in court is probably going to be on
the higher ends of that range. If
Samsung has to pay an attorney to show
up in court, Samsung is going to pay way
more money than they would they would
have lost if they had given me this
drive. And that's the point here. If I
had done the wrong thing, I would have
been rewarded. And that's what's wrong
with this entire system. The way that
you create villains is by rewarding
people for doing the wrong thing and for
punishing them for doing the right
thing. The right thing to do was to go
through your RMA process and fill
everything out and deal with the [ __ ]
ticket that automatically closes in less
than 24 hours before I even send you the
[ __ ] picture of the drive. The right
thing to do is to jump through all your
hoops and [ __ ] The wrong thing to
do would have been to buy another drive
from a vendor of yours,
return my drive in the box, file a
chargeback, and then within one business
day have gotten a new drive and not had
to deal with any of this [ __ ]
That's the wrong thing to do, right? But
the wrong thing would have gotten me a
working drive immediately. My RAID one
array would have been back up
immediately. I wouldn't be here doing a
video. I wouldn't be here looking up
laws. I wouldn't be here going to small
claims court. When I did the right
thing, you decided to [ __ ] me. And that
is not something that can be abided. I
will not abide that. You need to pay
more money for doing the wrong thing
than you would have done for doing the
right thing. Doing the right thing would
have been replacing my SSD under
warranty the same way that I would for
any of my customers, regardless of the
market conditions. If I'm still selling
something and somebody got that product
and it didn't work, I replace the
product. I don't say, "Well, market
conditions mean I could sell this for
more to somebody else." That's
bitchshit. And I don't do that as a
company with $45,000 in the bank. You
sure as [ __ ] don't get to do it with a
company with hundreds of billions of
dollars in the bank. I think it's fair
to have higher expectations of a company
whose market cap is higher than the GDP
of many countries than it is from a
[ __ ] hole-in-the-wall repair shop.
I'm going to make sure that you spend
more money as a result of doing the
wrong thing than what you would have
paid if you did the right thing. We need
to ensure that the incentive structures
are aligned properly. If you had sent me
a replacement drive instead of try to
[ __ ] gaslight me and claim that you
don't have them in stock when they're
right there in the first result on
Google, I would not be suing you. I'm
suing you because you bullshitted me.
It's very important that companies
understand that when you do the right
thing, it will be cheaper for them than
when they do the wrong thing. And even
if I lose, it's not about whether I win
or lose. It's about whether Samsung
winds up paying more than $900 to deal
with this in court than they would have
simply replacing my SSD.
I look forward to seeing you in court.
Unfortunately, I have to wait 60 days. I
wish it could be tomorrow.
I look forward to costing you more money
in legal fees than what you would have
paid to simply replace my drive. And I
hope everybody that has this problem
does that. Honestly, I truly I really
hope they do. I I hope they don't accept
this [ __ ] line that, oh, we just
don't have them in stock anymore for
you. I think normal people are just
starting to get [ __ ] sick of that.
seeing these companies that got built on
normal consumers decide that we're not
going to sell to consumers anymore so
that we can so that we can sell into an
AI bubble. [ __ ] that. Sam Alman didn't
build your company. Dario didn't build
your company. Consumers built your
company and now you're [ __ ] them. In
response to that, I'll see you in court.
That's it for today and as always I hope
you learned