WEBVTT


00:00:00.000 --> 00:00:02.420
You know how tech CEOs come up with some fairy tale

00:00:02.421 --> 00:00:04.661
about the magical moment that started their company?

00:00:04.662 --> 00:00:06.661
Well, according to Uber's founders,

00:00:06.662 --> 00:00:08.181
they were in Paris one night.

00:00:08.182 --> 00:00:11.541
It was a snowy evening, but they couldn't call a cab.

00:00:11.542 --> 00:00:13.541
So in a moment of brilliance,

00:00:13.542 --> 00:00:14.701
they asked themselves,

00:00:14.702 --> 00:00:17.221
what if you could just tap your phone and get a ride?

00:00:17.222 --> 00:00:18.981
And Uber was born. Well,

00:00:18.982 --> 00:00:20.341
it's a total lie.

00:00:20.342 --> 00:00:23.421
Everything at the time was moving to apps on our phones.

00:00:23.422 --> 00:00:25.381
Hailing a cab was no different.

00:00:25.382 --> 00:00:27.081
Uber didn't come up with this.

00:00:27.082 --> 00:00:29.541
There were several competitors doing this already,

00:00:29.542 --> 00:00:32.181
and Uber wasn't even trying to do this at first.

00:00:32.182 --> 00:00:35.581
Uber's idea was to use an app on your phone to order this luxury

00:00:35.582 --> 00:00:38.101
black car service, and it didn't really work.

00:00:38.102 --> 00:00:40.861
Lift was the one who came up with the ride sharing we know of today

00:00:40.862 --> 00:00:43.821
after seeing how car pools were organized in a trip to Zimbabwe.

00:00:43.822 --> 00:00:45.701
And that product was doing well.

00:00:45.702 --> 00:00:49.641
So Uber launched Uber X afterwards as a copy of lift.

00:00:49.642 --> 00:00:52.421
But today, a lot of people think lift was the copy.

00:00:52.422 --> 00:00:55.181
And I'm not saying lift is a perfectly wholesome company,

00:00:55.182 --> 00:00:58.861
but Uber got ahead simply because of how much more willing it was

00:00:58.862 --> 00:01:00.661
to dodge any safety standards

00:01:00.662 --> 00:01:02.061
and push others down.

00:01:02.062 --> 00:01:04.781
Uber's strategy was to launch in cities so quickly,

00:01:04.782 --> 00:01:06.741
get drivers dependent on it for income,

00:01:06.742 --> 00:01:09.161
and get riders accustomed to it for convenience.

00:01:09.162 --> 00:01:11.301
At regulators didn't have time to Act,

00:01:11.302 --> 00:01:13.741
Uber had basically zero safety standards,

00:01:13.742 --> 00:01:15.101
while other apps were at least

00:01:15.102 --> 00:01:17.961
trying to figure something out with the regulators about this.

00:01:17.962 --> 00:01:19.301
But it didn't matter for Uber,

00:01:19.302 --> 00:01:22.021
because Uber was so entrenched in people's lives

00:01:22.022 --> 00:01:24.341
that regulators now had to accommodate Uber

00:01:24.342 --> 00:01:25.781
rather than the other way around.

00:01:25.782 --> 00:01:28.541
Well, a lot of libertarian Silicon Valley glorifies this

00:01:28.542 --> 00:01:32.141
as a show of how sheer speed and hustle can force slow

00:01:32.142 --> 00:01:34.061
boomer regulators to adapt to innovation.

00:01:34.062 --> 00:01:36.541
But the problem with this approach is that you're pairing some guys

00:01:36.542 --> 00:01:39.341
who were hardly even really checked for driver's licenses,

00:01:39.342 --> 00:01:41.821
who were sometimes convicted violent felons,

00:01:41.822 --> 00:01:43.381
and pairing them with young woman

00:01:43.382 --> 00:01:45.381
who thought this was a trustworthy app

00:01:45.382 --> 00:01:47.181
because it was so big and popular.

00:01:47.182 --> 00:01:49.101
So it must be regulated to some degree.

00:01:49.102 --> 00:01:51.701
And that young woman was now in his car alone.

00:01:51.702 --> 00:01:53.421
Well, what did we think was going to happen?

00:01:53.422 --> 00:01:58.181
This LED to 400,000 reports of sexual misconduct in five years alone.

00:01:58.182 --> 00:02:00.021
But it's not like this was a surprise.

00:02:00.022 --> 00:02:02.141
The Uber executives were not stupid.

00:02:02.142 --> 00:02:04.621
They knew that they were creating the conditions

00:02:04.622 --> 00:02:06.061
where this was bound to happen.

00:02:06.062 --> 00:02:07.261
They did so anyway

00:02:07.262 --> 00:02:10.621
because things like conducting thorough background checks on drivers

00:02:10.622 --> 00:02:13.501
and working with regulators would be too slow and expensive.

00:02:13.502 --> 00:02:15.441
They knowingly let women get

00:02:15.500 --> 00:02:17.660
and had them pay the price for Uber's growth

00:02:17.661 --> 00:02:19.981
because it was cheaper to pay off a few lawsuits

00:02:19.982 --> 00:02:21.821
from the few women who did come forward

00:02:21.822 --> 00:02:23.061
than it was to Take their time

00:02:23.062 --> 00:02:25.201
and prevent those in the first place.

00:02:25.202 --> 00:02:27.421
Well, horror stories started going viral about this,

00:02:27.422 --> 00:02:29.301
and that could hurt Uber's bottom line.

00:02:29.302 --> 00:02:30.661
So if you were working in Uber,

00:02:30.662 --> 00:02:32.261
what would you do? Fix the issue?

00:02:32.262 --> 00:02:32.661
How about

00:02:32.662 --> 00:02:35.901
blackmailing the journalists who were reporting on those stories?

00:02:35.902 --> 00:02:38.701
Because that's what a senior executive genuinely proposed.

00:02:38.702 --> 00:02:41.141
Seems like Uber's still doing fine regardless of all this.

00:02:41.380 --> 00:02:44.180
that means rivals will try to out compete you with better algorithms

00:02:44.181 --> 00:02:45.941
or service. So what would you do?

00:02:45.942 --> 00:02:47.341
Compete on service? How about

00:02:47.342 --> 00:02:51.341
just have your employees create fake accounts on rival rideshare apps,

00:02:51.342 --> 00:02:54.541
book rides on them, and then cancel to waste the driver's time

00:02:54.542 --> 00:02:57.581
and make them frustrated enough to leave the app and join Uber?

00:02:57.582 --> 00:02:58.541
Want to get more customers?

00:02:58.542 --> 00:03:02.061
Subscribe to Uber one. Just charge some for it without their consent.

00:03:02.062 --> 00:03:03.301
And then when they try to cancel,

00:03:03.302 --> 00:03:05.701
make it as frustrating and confusing as possible

00:03:05.702 --> 00:03:10.381
by forcing those customers to go through 23 screens and 32 actions

00:03:10.382 --> 00:03:13.821
just to cancel. If I listed every horrific thing Uber did,

00:03:13.822 --> 00:03:15.301
this video would be an hour long.

00:03:15.302 --> 00:03:18.301
But the point is, all of this is Uber's real innovation,

00:03:18.302 --> 00:03:20.141
not calling a cab on your phone.

00:03:20.142 --> 00:03:22.301
So I. I really don't think it's that impressive.

00:03:22.302 --> 00:03:24.581
Because of course you'll grow faster than everyone else

00:03:24.582 --> 00:03:26.661
if you have zero morals or standards.

00:03:26.662 --> 00:03:29.021
Of course you'll make your service cheaper if your competitors,

00:03:29.022 --> 00:03:31.781
like taxi companies, have to do strict Fingerprint based

00:03:31.782 --> 00:03:33.781
FBI background checks of their drivers

00:03:33.782 --> 00:03:36.086
while you let your drivers, young woman
